COMPANY OVERVIEW:

ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.

SPECIFIC JOB DESCRIPTION:

As a member of a production unit, will provide a critical services role in affecting NGA's execution of its mission and attainment of agency goals as well as DoD's probability of success in creating the latest high resolution geospatial datasets to support GEOINT analysis for future missions and exercises. Contractors are required to work CONUS at the National Geospatial-Intelligence Agency West (NGA-W) in Arnold, MO.

• Provide support to NGA customers world-wide through the delivery of customized GEOINT content on various forms of media (i.e. tape, optical, external hard drives, etc.) and electronic transfer, as well as directing customers to online self-service.
• Maintain and update NGA GEOINT data and imagery, stay abreast of new technologies, and anticipate customer's needs according to real world threats and issues.
• Improve media services processes by enhancing our knowledge of customer's GEOINT data requirements.
• Identify, propose, and implement changes tailored to individual customers' needs and requirements.
• Assist in providing data, facts, and information necessary to ensure NGA service offerings align with customer needs.
• Acquire and maintain DTO privileges.

Minimum Qualifications:

• Current and active TS SCI Security Clearance
• 11-20 years experience. Bachelor’s degree in a field related to support services will count towards 4 years.
• Understanding of Custom Media Services, NGA’s Gateway, Source and all operations centers, service centers, and business processes in NGA
• Experience in acquiring, maintaining, replicating, disseminating, archiving, and troubleshooting GEOINT data.
• Experience in connecting web applications to databases, database administration and database systems (i.e. CMGS Website, HTML, Access, Excel, MoW, Oracle).
• Practical hands-on experience with UNIX operating systems, Redhat LINUX preferred.
• Familiarity with current geospatial-intelligence products, image flow, and conducting media transfers
• Knowledge of Custom Media Generation System (CMGS), Tailored Media Generation System (TMGS) and STIL Media Services functions as it pertains to data dissemination processes.
• Knowledge of GEOINT products and data, satellite imagery systems and related information libraries
• Knowledgeable in a variety of software and services to assist customers with geospatial-intelligence request for data (i.e. FalconView, Global Mapper, ArcGIS, GDP, Raster Roam, GVS, MoW).
• Background in Customer Service processes with an understanding of technical problems, process improvement, and solutions as they relate to the current and future business and mission environment at NGA
• Experience with providing customer service support activities across organizational elements.
• Demonstrated process improvement techniques.
• Experience writing SOPs, CONOPS, and other documents.

Desired Qualifications:

• Understanding NGA’s mission partners, military services, COCOMs, and Intelligence Community.
• Knowledge of satellite imagery systems and related information libraries.
• Have an understanding of collaboration/social software tools employed by NGA (i.e. SharePoint, IC Connect, Cisco Jabber).
• Have a strong understanding of NGA business processes in order to be able to better support NGA’s customers.
• Have an understanding of NGA’s mission and business processes in order to help users solve their problems

DISCLAIMER:
In compliance with the Americans with Disabilities Act Amendment Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call 703-416-2000 or e-mail Recruiting@anser.org.

ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.